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Posted 2/27/2013

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By Glenn Jeffries
Corporate Communications


The Charleston District takes its relationships with its customers very seriously and wants to ensure delivery of a high–quality product or service every time.  Our customers’ trust and confidence is of utmost importance. Communication is absolutely key in achieving these goals and one tool or method the U.S. Army Corps of Engineers uses every year to identify systemic issues affecting our customers and the quality of our service is our annual customer satisfaction survey.  Our military customer satisfaction survey was recently completed and thanks to the 36 customers, representing 14 different agencies, who responded, we were able to gain some great feedback.  Survey results are used both to improve our processes, fix our problems and to also see what is working well.

Our customers answered a series of 33 questions ranging from their experiences with our staff, timeliness, cost, service, communication to problem solving. They scored each question on a scale of 1 (very dissatisfied) to 5 (very satisfied) based on their experience with us in the past 12 months. Please see the graphs for the results and some comments that were submitted. Written comments are particularly valuable to us.

Our civil works survey kicks off on February 13th and we look forward to hearing from this group of customers as well.

We consider it a privilege and honor to work with you, our valued customers. Our team of engineers, architects, biologists and other dedicated professionals look forward to bringing you even better services in the future.

 “I would state that USACE Charleston is in the top 1% of all the organizations I have had the pleasure to work with, but in this case, they set the bar for the rest of the 1%.” – Edward Maguire, Marine Corps Support

“The Charleston District is a great organization at truly applying partnership principles. They have been very responsive to our needs and always willing to work together toward a solution… If you have an out-of-the-box problem, they are the ‘go-to’ district.” – Frank Eubanks, 81st Army Reserve Support Command

 “They did a great job of supporting us in executing our FY12 program. They took on all projects and worked hard to get them all awarded. They were flexible in obtaining options to meet available funding. We were very lucky to have them as a resource to draw on. They were like an adjunct staff. Excellent team to work with!” – William Dean, Joint Base Charleston

“The support we get from Charleston is exceptional. They are professional, provide a good product, and are great to interact with.” – John Bianco, Defense Logistics Agency

“Management and staff are extremely responsive to requests for support and to adjust staffing mix to meet changing requirements. Proactively seeks to plan with us for the future. High quality staff doing the work. LTC [Chamberlayne] has visited multiple times to see the work and hear customer feedback. Very cost-efficient approach to supporting federal needs.” – William Clark, Department of Energy, National Nuclear Security Agency

“My experience with the program manager in Charleston was extremely positive. He was supportive, responsive and effective at every turn. Contracting support was likewise, very supportive. Would Work with the Corps of Engineers again as Veterans Affairs’ and Corps of Engineers’ needs align in the future.” – Scott Holley, Department of Veterans Affairs

 “Greatly appreciate the work that the Corps has done for SPAWAR. Just wish the execution were faster. But this has been a learning process and things are definitely improving. Good folks.” – Randy Guy, SPAWAR

 “Disappointed that [project manager] could not remain on the project although his services are needed for at least three additional years. Received no options for either upgrading [his] position or making his position permanent.” – David Bender, Department of Energy