Another year down, another year of customer survey results received.
Our annual Military Customers Satisfaction Survey revealed a higher overall satisfaction score in our work than in the previous three years. Additionally, the response rate from our customers was higher than last year, which is important for the Charleston District in order to learn what needs to be adjusted and implement changes in the coming year.
Many customers gave us written feedback as well, both positive and negative. These responses are the most crucial to our success because they are concrete examples of things we have done well and things we can improve. Examples of these are included in the display on these pages.
Additionally, after the survey results were calculated, we received exciting news about a specific employee who has shown great work for one of our customers. Charleston District leadership received an email stating that Gary Wilder, at our Construction and Survey Annex office, had been doing outstanding work.
“Gary Wilder, at the construction office, continues to provide our unit unparalleled customer support and project management oversight,” wrote Maj. David D. Walters, executive officer of the 841st Transportation Battalion at Joint Base Charleston, in an email. “The battalion commander of the 841st Transportation Battalion has approved an Achievement Medal for Civilian Service for Gary.”
Wilder has worked on several projects for the 841st, which is under the Military Surface Deployment and Distribution Command, including building renovations, HVAC replacements and is currently working on a track lighting project that will provide lighting for trucks to load and unload at night.
“This award was a huge surprise,” said Wilder. “I couldn’t ask for a better customer to work with and look forward to continuing working with them.”
Together Lt. Col. John Litz, Charleston District commander, and Lt. Col. Brian Memoli, 841st Transportation Battalion commander, presented Wilder with this special award.
This achievement makes the Charleston District proud and is the best type of customer feedback that we could receive.